They hadn't even started boarding! After waiting 10 minutes in line (10 minutes before the plane was supposed to depart), the crew slowly strolled to the gate. I rushed to the security checkpoint and ran to my gate in fear of missing my flight, only to find another large line of people. When I was finally able to check my bag there were only 20 minutes left until my flight was supposed to depart. It seemed to me that those people would have made it onto the flight if the airline had been prepared and ready to check everyone in on time. Anyone lined up after her was turned away because they had showed up too late. As I got closer to the front a nervous and overwhelmed Aeromexico employee went to the back of the line and handed the last person a paper and told her she would be the last person allowed on the flight. I went to the back of the line and after 15 minutes of not moving I texted my family that I might be missing my flight. When I showed up to the airport to check my baggage (this was 2 hours before my flight) there was a huge line of people already there. thank you"Ĭons: "This airline seemed to be unprepared at every step of the way. but i also want to thank the staff because even though I was given bad news and awaiting to see if I would fly back on time as a stand by, they were able to get me back to my home without me missing work.I can’t enforce enough to please look into into you’re online check in to make it fair for all boarders to check in. I would really appreciate that Aeroméxicos online process works for both citizens and residents to make it easier on everyone. I always travel with Aeroméxico for the reason as I love the customer care We receive and never have issues and I was pretty confused as to why I encountered this situation.
I paid for my ticket which means I paid for my seat. she said some airlines don’t let you check in online because they have restricted online procedures. I told the air flight assistant I was unable to do so because when I would input my husbands information who is currently a resident there was no option. once i arrived i was told I would have to be on standby since I did not check in. My husband does not have a visa he has he’s resident card but there was no option for me to select besides visa.
Cons: "I tried to check-in my husband and I online but i was unsuccessful and the only option besides us citizen was visa.